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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-04-2019 12:27 PM

HP Recommended
Product: HP 4650
Operating System: macOS 10.15 Catalina

After upgrading my MAC to Catalina, scanning no longer works.  Tried uninstalling and reinstalling printer.   Still not working. Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 02:45 PM

HP Recommended

@Roni27

 

Are you still able to  make Photocopies?

 

If you are using HP Easy Scan please Note that HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.

 

I recommend you try scanning using Apple Image Capture or HP Smart App

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-06-2019 02:45 PM

HP Recommended

@Roni27

 

Are you still able to  make Photocopies?

 

If you are using HP Easy Scan please Note that HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.

 

I recommend you try scanning using Apple Image Capture or HP Smart App

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎11-07-2019 08:56 AM

HP Recommended

yes was able to still copy.  am now using HP Smart and that works.   Thx

Was this reply helpful? Yes No

‎11-07-2019 11:05 AM

HP Recommended

@Roni27

 

I'm glad that the HP Smart App is working fine and you got this sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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