• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-04-2019 12:27 PM

HP Recommended
Product: HP 4650
Operating System: macOS 10.15 Catalina

After upgrading my MAC to Catalina, scanning no longer works.  Tried uninstalling and reinstalling printer.   Still not working. Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 02:45 PM

HP Recommended

@Roni27

 

Are you still able to  make Photocopies?

 

If you are using HP Easy Scan please Note that HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.

 

I recommend you try scanning using Apple Image Capture or HP Smart App

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-06-2019 02:45 PM

HP Recommended

@Roni27

 

Are you still able to  make Photocopies?

 

If you are using HP Easy Scan please Note that HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.

 

I recommend you try scanning using Apple Image Capture or HP Smart App

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎11-07-2019 08:56 AM

HP Recommended

yes was able to still copy.  am now using HP Smart and that works.   Thx

Was this reply helpful? Yes No

‎11-07-2019 11:05 AM

HP Recommended

@Roni27

 

I'm glad that the HP Smart App is working fine and you got this sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.