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upside down scans

HP Recommended
Microsoft Windows 10 (64-bit)

this may be the most frustrating printer I've ever owned. While scanning a 4 page document, both sides for a total of 8 pages some of the pages end up upside down.  The first time I scanned it pages 1-4 were upright, 5-8 were upside down.  the second time I scanned it pages 1-5 were upright, but 6-8 were upside down.  I scanned it a third time and 1-6 were upright buy 7 & 8 were upside down.  Mind you the original orientation is the same each time.  I can rotate the pages one at a time in the HP Smart (??) preview window, but it doesn't keep the new rotation.  So now I have to save to my pdf application and fix the document there.

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Welcome to the HP Community.

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If you are using HP Smart, make sure you have switched OFF the orientation in Auto-Enhancements.





References / Resources



HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App


HP Printers - Using the HP Smart App (Windows 10)


  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 


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