user name or password is incorrect

[4849]

This morning when i tried to scan to email from the printer window, the message username or password is incorrect came up.  i retried with the same result.

i had not changed anything from when it worked last week.  i have a gmail account.

What should i do?

[TEJ1602]

@4849, Welcome to HP Support Community!

Follow the steps below-

Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

Refer to the document HP Printers - Scan to Email Cannot Access Email Accounts for details.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[4849]

I realize that i changed my gmail password 2 weeks ago; would this impact scanning to email from the printer screen?

I went here https://192.168.7.37/#hId-pgEmailSetup  and  tried to complete the server user name and password, but the test email did not work.

How do i find out the user name and password on my imac?  

User name:  i went to preferences and sharing and found the computer  name and entered that as the user.

Password:  i tried my gmail password and the administrator password for my mac. neither worked.

Help!!

[TEJ1602]

@4849

Try resetting the scan to email and see if that helps!

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!