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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-12-2017 03:13 AM

HP Recommended
Product: HP OFFICEJET PRO 8610
Operating System: Microsoft Windows 10 (64-bit)

New HP 8610 being set up.  I have got adf to scan to e mail --------How do I get it to Scan to pdf on the computer.  This does not come up.  Is there a desktop screen for scanning

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2017 02:28 PM

HP Recommended

Hello, @tronaster – Greetings!

 

Thanks for your continued participation in the HP Forums! I’d be glad to help with the scanning issue with the Envy printer 🙂

 

I see that you are trying to scan to PC in PDF format while using the Officejet printer.

 

Once you click on scan, by default the file type is selected as JPEG. Touch on the file type and then change it to PDF.

Now, try to scan. Once the first page is scanned, it will ask you to add more pages if needed. Select "Add pages" to add the second page to your scan. 


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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1 REPLY 1

‎12-13-2017 02:28 PM

HP Recommended

Hello, @tronaster – Greetings!

 

Thanks for your continued participation in the HP Forums! I’d be glad to help with the scanning issue with the Envy printer 🙂

 

I see that you are trying to scan to PC in PDF format while using the Officejet printer.

 

Once you click on scan, by default the file type is selected as JPEG. Touch on the file type and then change it to PDF.

Now, try to scan. Once the first page is scanned, it will ask you to add more pages if needed. Select "Add pages" to add the second page to your scan. 


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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