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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-22-2025 08:36 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

The HP smart app has changed and cannot scan on my MacBook doc.  It now wants me to pay £30 a year for premium. Is this a scam? How do I get my original app back?

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1 REPLY 1

‎09-24-2025 12:29 PM

HP Recommended

@bobmog, Welcome to HP Support Community,

 

Thank you for posting your query.

 

Thank you for reaching out. It sounds like you're encountering an issue with the HP Smart app. Rest assured, this doesn't seem like a scam, but it appears that you may have encountered a change in the app’s features.

 

I recommend downloading the official HP app directly from HP website to ensure you're using the legitimate version

 

Link: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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