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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-30-2020 11:44 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for a year now and today I noticed that whenever I use the document feeder to either scan or copy a document, a verticle line appears toward the right side of the document.  I have cleaned the feeder and still am having this issue.  Any suggestions?

1 person had the same question
3 REPLIES 3

‎03-30-2020 11:52 AM

HP Recommended

Clean it again, use a sheet with a line that will align to mark ( dirt ) on the smaller scanner glass.

 

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‎03-30-2020 12:15 PM

HP Recommended

I am posting two pictures.  One is the top view of the document feeder when opened.

 

The other is the underside of the document feeder or the lid of the flatbedDocument Feeder UndersideDocument Feeder UndersideDocument FeederDocument Feeder. 

 

I can't get in there to clean that part. How am I supposed to get in there?

 

Please help

 

 

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‎03-30-2020 12:33 PM - edited ‎03-30-2020 12:56 PM

HP Recommended

Problem solved.  I didn't know that I had to clean that small piece of glass to the left side.  Thanks

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