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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-27-2024 04:56 PM

HP Recommended
Operating System: Other

I have an HP Officejet Pro 9010 series. possiblY purchased in 2020 and out of warrantee. I scanned my husband's death certificate using HP Smart software on MAC OS Sonoma 14.2.1. The scanned certificate, all 3 pages, have the word 'void' superimposed in lines from top to bottom. This is a revised certificate, the first one had an error--but it scanned successfully in December. I have blown away the first certificate from my documents. Can anyone  help me?

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