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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

my webscan is disabled need to know how to enable it.

1 REPLY 1
HP Recommended

@Jonbrad 

 

Welcome to the HP English Community --

 

Guessing what kind of printer you have is more difficult than you might think.

 

There are two common EWS formats -- and another for Laser Printers that do not support Webscan

 

Webscan / Web Scan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

 

 

NOTE: Webscan / Web Scan is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only - Standard EWS - Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

 

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

 

EWS_9025_Webscan_5EWS_9025_Webscan_5

OR

 

Alternate EWS – Web Scan

First Time Use Only – Alternate EWS - Enable Web Scan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Remote Scan > Item Web Scan = Switch ON

 

Use Web Scan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan > Web Scan

Set up Web Scan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Web Scan

After the scan is complete, Save the scan to your computer.

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.