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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-24-2020 03:59 PM

HP Recommended
Product: HP Office jet 3830
Operating System: macOS 10.14 Mojave

when I scan something with a light background, the background does not show up on the scan

Category:
2 REPLIES 2

‎11-24-2020 07:18 PM

HP Recommended

Check your settings, there should be one called "background cleanup". Set this as low as possible or off. It is designed to stop bleed through when you have a double sided document that causes faint images in the background but can also cause the scanner to ignore faint but required information on the scanned side.

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‎11-24-2020 08:52 PM

HP Recommended

thank you for your speedy response. Unfortunately I cannot find any setting called background cleanup. I have looked every where! What you say makes complete sense, if I could just figure out how to change that setting on this printer.

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