when using copy missing bottom of document

[stestrange82]

Hi all i wondered if anyone could shed some light on the issue my father in law is suffering with.

He has a deskjet 2632 which he has had around 2 years but never used the copy function till around 1 month ago which he then found when using the copy function on the printer it scans the document but when it makes the copy its like it has not scanned the last 1 inch of the page and misses part of the document.

Because we thought this was a fault we purchased a new printer a deskjet  2700 series only to find the same problem i have sat on the phone over 1 hour with tech support going though basic settings for realigning the printer etc and changing paper sizes and nothing has worked so they said return the printer for a refund.

but 2 different printers 2 years apart are not going to suffer with the same fault so there must be something they are missing or they are selling alot of faulty printer

thanks in advance

[Dragon-Fur]

@stestrange82 

The source of the result might be nothing more than the margin requirements on these less expensive DeskJet Printers.

Both these printers fall into the same general series type.

The bottom margin requirement is 12.7 mm (1/2 inch).

The other margins are smaller at 3 mm

The larger margin on one side (bottom edge) is a hardware limitation and naught can be done to change it.

This does not explain the missing full "1 inch" though it does possibly explain the source of the discrepancy between what you expect and what the printer can deliver on a printed paper.

For example

Product Specifications for the HP DeskJet 2632 All-in-One Printer (V1N05B) 

Minimum print margin, top (A4)	3 mm
Minimum print margin, bottom (A4)	12.7 mm
Minimum print margin, left (A4)	3 mm
Minimum print margin, right (A4)	3 mm

and

Print Area Print margins: Top: 3 mm; Bottom: 12.7 mm; Left: 3 mm; Right: 3 mm

What to do?

Scan the content instead of using Copy.

Set the scan to size or select "Entire Scan Area"

Save the data and then print as available.

Maximum flatbed scan size (metric)	216 x 297 mm
Maximum flatbed scan size	8.5 x 11.69 in

Partial Example - HP Smart - Windows - Simple Document Scan - Presets / Main Scan Menu

NOTE:  Some options are printer model and / or Source dependent

HP_Smart_W10_Scan_Document_Screen_7

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2632 All-in-One Printer 

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