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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (32-bit)

I am registering my HP 7600 series printer to be able to scan items to my desktop. I'm stuck were 

1 REPLY 1
HP Recommended

@BBSmith2 

 

Welcome to the HP English Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

This printer series does not support SMTP Digital Send and Profile setup as would be created in the Embedded Web Server (EWS).

 

Reference

 User Guide - HP Smart Tank 7600 series

 

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If you are instead referring to "Scan to Computer" as part of the full driver printer software,

Then Yes -- your printer supports this method.

Install the Full Driver printer software and enable "Scan to Computer" feature.

Doing so adds the printer name to your "Scan" option on the printing control panel.

 

What else?

 

This printer supports Webscan (no additional software) using your Browser and EWS (Embedded Web Server).

 

This printer supports HP Universal Scan Software -- in the context of the model series, Universal Scan is essentially a close cousin version of HP Scan provided in the full driver printer software installation.

 

The printer supports using HP Smart to scan documents or photos (images).

 

The printer supports other Scan applications, including Windows Scan and Windows Fax and Scan.

 

====================================

Printer Software

 

If you have not yet done so, install the Full Feature Software / full driver printer software.

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

 

No Sign-in required to use full driver printer software.

 

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features.
  • If your printer includes a separate "help" in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

 

HP Easy Start Printer Setup Software – Offline Use Only 

 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

 

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Optional -- Supported by your printer

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 

HP Universal Scan - Full Feature Software and Driver 

 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan – Shortcut on Desktop named for the printer model
  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

 

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_5Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_5

 

Important

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

OR

 

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

====================================

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7600 series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.