where does my scans go?

[1652jeanie]

My operating system is Windows 10. I have never had this problem before but I tried to scan and the printer moved the paper through but I cannot find it in my document or download folders.  Where did it go?

[Nirvana_95]

Hi @1652jeanie 

Welcome to the HP Support Community. 

When you scan a document using an HP scanner, one of the options is to designate where on the receiving computer the document will be stored.

The scanner won't write documents to a computer and then, to a laptop; instead, it only scans to one computer -- the computer you are using to initiate the scan.

When you click on the HP printer icon and it opens, there are several sections in the window, one of them labeled Scan. One of the options is Scan a Document or Photo.  When you select that, it opens another window that allows you to select the document type being created from the scan, and along the right side a bunch of options, one of which is Destination.  That tells you WHERE the scanned file will be saved.

When you do the scan, down at the bottom right of the scan results window, it has the path of the folder where the scanned document was saved.  You need to find that on your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @1652jeanie 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!