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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-15-2025 02:31 AM

HP Recommended
Product: HP OfficeJet 5230 All-in-One Printer

why do i get a message saying ,cant delete output file when i try and start my scanner

Category:
1 REPLY 1

‎02-18-2025 12:19 PM

HP Recommended

Hi @Adam19641, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
The error message "Can't delete output file" when trying to start the scanner on your HP OfficeJet 5230 All-in-One Printer usually indicates an issue with file permissions, insufficient storage, or a conflict with the scanning software. Here are some troubleshooting steps to resolve this issue:

1. Check the Save Location Permissions

  • If you're scanning to a specific folder, ensure you have write permissions for that folder.
  • Try changing the save location to a different folder, such as Desktop or Documents.

2. Run HP Scan as Administrator

  • Right-click on HP Scan or HP Smart and choose Run as administrator.

3. Check Available Disk Space

  • Ensure you have enough free storage space on your PC.

4. Disable Read-Only or Security Restrictions

  • Navigate to the folder where scans are being saved.
  • Right-click on it, select Properties > General, and uncheck Read-Only if enabled.
  • Go to the Security tab, select your user account, and ensure you have Full Control permissions.

5. Restart Print Spooler Service

  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down and find Print Spooler.
  3. Right-click it and select Restart.

6. Clear HP Scan Temp Files

  • Open File Explorer and go to: C:\Users\YourUsername\AppData\Local\Temp
  • Delete unnecessary temporary files.

7. Reinstall HP Scan and Printer Drivers

  • Uninstall HP Smart or HP Scan from Control Panel > Programs & Features.
  • Restart your computer.
  • Download and install the latest drivers from HP official website.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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