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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP7520
Microsoft Windows 10 (64-bit)

I am using my old 7520 as a stand alone scanner, I scan everything directly to a USB Drive, the scanner is not hooked up to a computer or the internet, either by Cable or wireless. The Problem I am having is this: In the past, if I was scanning a photo to a 600 DPI JPEG, via the touchpad on the unit, it would scan just the image and give me a full size scan. At some point in the recent past, not sure why, it now scans the entire flatbed, producing an image like the attached one below (Click Image to see the full size, the blank portion does not show up against the white background here). I can crop it down to eliminate the blank space, but I think this produces a less desirable image to work with and is time consuming. How can I get it to go back to just scanning the image and not the whole flatbed?

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1 REPLY 1
HP Recommended

Hi @Donjerue

Welcome to the HP Support Community. I'd be happy to assist you.

 

Resetting the printer to its factory settings may help as there are no other settings to be changed on the printer to scan to USB drive.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.