10-14-2020 12:31 PM
My HP Smart dialog box has appeared to be upgraded and choosing scanned displays "Loading HP cloud services..." but then unable to get a scan?
10-17-2020 07:31 AM - edited 10-17-2020 07:35 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe and follow the onscreen instructions
Try scanning using the HP Full Feature software and let me know how it goes
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
10-24-2020 06:24 AM
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.
I Am An HP Employee
10-24-2020 08:44 AM
I appreciate the suggestion, and I'm going to save this but not try it, yet. It turned out my issue was that I had my VPN software enabled so I was not able to connect to my cloud account and printer. But thanks.