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Message 1 of 7
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Can not scan - I choose scan and "Loading HP cloud services..." appears and nothing happens.

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HP OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

My HP Smart dialog box has appeared to be upgraded and choosing scanned displays "Loading HP cloud services..." but then unable to get a scan?

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Message 2 of 7
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Have you figured anything out yet? I have been getting the same issue, but haven't had any time to work on it. Are we just having to purchase a new piece of equipment again?

 

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Message 3 of 7
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@LightsOut

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe and follow the onscreen instructions

 

Try scanning using the HP Full Feature software and let me know how it goes

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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@KrazyToad, is their an equivalent download for my HP 8600? I am having the same issue.

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@InterestedUser

 

Try this Link https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1316.exe

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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I appreciate the suggestion, and I'm going to save this but not try it, yet. It turned out my issue was that I had my VPN software enabled so I was not able to connect to my cloud account and printer.  But thanks.

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I'll glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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