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Honor Student
Posts: 2
Member Since: ‎09-13-2017
Message 1 of 3 (78 Views)
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Can't Scan to Computer

Product Name: MFP MX277 dw
Operating System: Microsoft Windows 8 (64-bit)

When I try to scan from the printer to the computer, it says "Enable Scan to Printer".  I have the full feature software and I don't see this option anywhere. In other posts where they have the same issue, the resolution shows a very different looking full feature software than mine. Very frustrated. 

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Re: Can't Scan to Computer

Hi,

Scanning from the front panel to the computer is not supported on HP Laserjet printers, scanning from the front panel supports scanning to a USB drive, to email (network connecion only) or to a network folder (network connection only) as shown by the following document:

https://support.hp.com/us-en/document/c04531711

 

For a USB connection you may initiate a scan from the HP Scan software on your PC, not from the printer itself. or connect a USB drive to the printer as an alternative.

 

For a network connection you may setup scanning to a network folder or email as shown by the documnt above.

 

Regards,

Shlomi

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Provost
Posts: 18,920
Member Since: ‎01-03-2011
Message 2 of 3 (63 Views)

Re: Can't Scan to Computer

Hi,

Scanning from the front panel to the computer is not supported on HP Laserjet printers, scanning from the front panel supports scanning to a USB drive, to email (network connecion only) or to a network folder (network connection only) as shown by the following document:

https://support.hp.com/us-en/document/c04531711

 

For a USB connection you may initiate a scan from the HP Scan software on your PC, not from the printer itself. or connect a USB drive to the printer as an alternative.

 

For a network connection you may setup scanning to a network folder or email as shown by the documnt above.

 

Regards,

Shlomi

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Honor Student
Posts: 2
Member Since: ‎09-13-2017
Message 3 of 3 (53 Views)

Re: Can't Scan to Computer

Thank you Shlomi. 

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