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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-04-2016 12:00 PM

HP Recommended
Product: HP ENVY4500
Operating System: Microsoft Windows 10 (64-bit)

My HPENVY4500 is connected to Windows 10 PC by USB. I can print but not scan. I have downloaded the software . It says Enable scanning but how do you do that. I can print and scan from wirelsss connected PCs to the same printer.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2016 12:12 PM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know.

View solution in original post

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1 REPLY 1

‎09-04-2016 12:12 PM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know.

Was this reply helpful? Yes No
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