02-15-2020 01:41 PM
Incorrect credentials. Check your username/password and try again.
I have a gmail email account through google. SMPT Server is set up as smpt.gmail.com, SMPT port tried 587 & 465.
User name and password were carefully added several times and I continue to receive this error message.
Solved! Go to Solution.
02-15-2020 01:43 PM
A such may occur due to your Google account security settings.
First, open the following link and login to the same account as you set for the printer.
Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".
Within the Less secure app access section ensure that the feature is on.
If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
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