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LisaAnneB
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HP 3830 Will not scan through document feeder

hp3830
Microsoft Windows 10 (64-bit)

I am trying to scan a legal document through the document feeder. I am using the software and choosing the paper size and document feeder if loaded. I have the document loaded into the feeder and I hear the ding when I do so. When I click scan it scans from the glass. I have used the doctor to try and fix but it does not work. 

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LisaAnneB
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HP 3830 Will not scan through document feeder

Adding: The copy function will feed through just fine.

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HP Support Agent
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HP 3830 Will not scan through document feeder

@LisaAnneB,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to scan from the document feeder.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Make sure you have the latest version of the printer software, and then make sure your printer is connected to your computer.

  1. Go to HP Customer Support - Software and Driver Downloads.

  2. Type your printer model, and then click Download next to the full feature driver under Driver-Product Installation Software.

    Click Download next to the full feature driver

  3. Follow the guided setup instructions to connect the printer.

  4. After the software installs, search Windows for HP, and then select your printer to open HP Printer Assistant.

    NOTE: 

    If HP Printer Assistant does not download with your printer software, go to What other scanning methods or apps are available in Frequently asked questions (FAQs).

  5. On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

Step 3: Set scan preferences

Change settings in HP Scan before you complete a scan job.

  1. Scan Shortcuts

  2. Show Viewer After Scan check box

  3. Source options

  4. Scan settings

  5. More

  1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

    NOTE: 

    To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

  2. Select the Show Viewer After Scan check box.

  3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

  4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

    NOTE: 

    If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

  5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

Step 4: Scan and edit

Load your document, complete the scan, and then edit, if necessary.

  1. Load all pages into the document feeder. Look for a graphic with arrows on the document feeder to help you load your original pages correctly.

    NOTE: 

    To avoid paper jams and feed issues, make sure the original pages fit easily into the document feeder. You can add pages to your scan job later.

    Examples of printer graphics showing the direction to load documents into the document feeder

  2. In HP Scan, click Scan.

    The printer scans each page in the document feeder, and then HP Scan displays a preview.

  3. Follow any prompts to flip and re-load the pages for duplex scanning.

  4. To add more pages to your scan, click the Add pages icon on the bottom bar, load more pages into the document feeder, and then click Scan.

  5. To remove pages from your scan, select a page, and then click the Delete page icon  on the bottom bar.

  6. To change the order of your multi-page scan, click and drag pages into the order you want.

  7. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

  8. When you finish editing your scan, click Save or Send.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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LisaAnneB
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HP 3830 Will not scan through document feeder

I just took the document to work and scanned it. These are a lot of steps and I don't have time to work on this right now. I have bookmarked it and will reply when I can.

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HP Support Agent
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HP 3830 Will not scan through document feeder

@LisaAnneB,

 

Thank you for keeping me posted.

 

Try the suggested steps whenever you get time.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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