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Hp 9025 will not send and open destination when using scan to Computer option

HP Recommended
HP Officejet Pro 9025
Microsoft Windows 10 (64-bit)

When scanning from the printer, using the scan/computer/ (connected pc) it will not send the scanned document or open the destination folder.

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HP Support Agent
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HP Recommended

@Off3nd3r, Welcome to the HP Support Community!

 

Make sure the full-featured driver is installed on the computer. 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

(a) Open HP Printer Assistant (double click printer icon on desktop),

(b) Select Scan a document or photo,

(c) Click Advanced settings,

(d) Change location from Destination tab.

 

On the printer assistant, go to scan > manage scan to computer and make sure it is enabled.

Try scanning from the printer screen.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Recommended

The printer was working fine for 3 months. I’ve reinstalled the driver multiple times, rolled back windows updates etc. I found a solution though, replaced it with a Cannon.

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