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When scanning from the printer, using the scan/computer/ (connected pc) it will not send the scanned document or open the destination folder.
@Off3nd3r, Welcome to the HP Support Community!
Make sure the full-featured driver is installed on the computer.
Click here to download the HP Full-featured driver. (If not already installed)
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
(a) Open HP Printer Assistant (double click printer icon on desktop),
(b) Select Scan a document or photo,
(c) Click Advanced settings,
(d) Change location from Destination tab.
On the printer assistant, go to scan > manage scan to computer and make sure it is enabled.
Try scanning from the printer screen.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
The printer was working fine for 3 months. I’ve reinstalled the driver multiple times, rolled back windows updates etc. I found a solution though, replaced it with a Cannon.
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