• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-06-2020 10:22 AM

HP Recommended
Product: HP Officejet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

When scanning from the printer, using the scan/computer/ (connected pc) it will not send the scanned document or open the destination folder.

2 REPLIES 2

‎08-09-2020 08:09 AM

HP Recommended

@Off3nd3r, Welcome to the HP Support Community!

 

Make sure the full-featured driver is installed on the computer. 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

(a) Open HP Printer Assistant (double click printer icon on desktop),

(b) Select Scan a document or photo,

(c) Click Advanced settings,

(d) Change location from Destination tab.

 

On the printer assistant, go to scan > manage scan to computer and make sure it is enabled.

Try scanning from the printer screen.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-13-2020 08:13 AM

HP Recommended

The printer was working fine for 3 months. I’ve reinstalled the driver multiple times, rolled back windows updates etc. I found a solution though, replaced it with a Cannon.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.