02-13-2020 03:04 PM
My HP Envy 5530 will not copy or scan, but I can print from my computer to the printer. Yesterday I downloaded the drivers again and reset the WIFI and it worked, but it is not today. Can you help? I am not very knowledgeable about computers and printers so please give me step by step instructions on how to fix this. Thank you.
02-17-2020 03:09 PM
Welcome to the HP Support Community.
Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.
With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.
If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.
Reconnect the power cord to the printer, and then try making a copy.
If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.
If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.
Let me know if this helps.
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