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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-28-2018 04:44 AM

HP Recommended
Product: Scanjet 2400
Operating System: Microsoft Windows 10 (32-bit)

Like in the topic:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Is-Scanjet-2400-supporting-Windows-10/td-p...

 

I find the problem of getting the scanner to communicate with Windows 10 32bit

does anyone have any suggestions about it?
Thanks for your cooperation

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 04:47 AM

HP Recommended

Hi,

The HP Scanjet 2400 scanner is not supported on Windows 10 as listed below:

https://support.hp.com/us-en/document/c04635838

 

You may try the 3rd party VueScan application which seems to support your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_2400.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎12-28-2018 04:47 AM

HP Recommended

Hi,

The HP Scanjet 2400 scanner is not supported on Windows 10 as listed below:

https://support.hp.com/us-en/document/c04635838

 

You may try the 3rd party VueScan application which seems to support your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_2400.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-28-2018 05:17 AM

HP Recommended

A test document was successfully scanned.
I could verify that the scanner was still working.

P.S.
I'm using a non-original power supply, in fact the 5.5 x 2.1 connector does not fit the circular plug very well.
Could someone tell me the type of connector suitable for this scanner?

Was this reply helpful? Yes No
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