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My all in one printer won't scan from using the scan button on the printer.

HP Recommended
Microsoft Windows 10 (32-bit)

I have an all in one ENVY 5055 printer.  I will print, copy from the printer menu itself, but will not scan without going through my computer.  How do I get it to scan from the printer menu. 

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HP Support Agent
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Message 2 of 2
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@mcporet

 

Welcome to the HP Support Community.

 

Please use this document to help you with scanning: https://support.hp.com/in-en/document/c03466081

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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