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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Office Jet Pro 8022
Microsoft Windows 10 (64-bit)

My printer, bought in january 2020, doesn't scan in OCR:

-why?

- there is a solution?

- which App, Sw, or driver can be usefull to have a solution and is the better?

1 REPLY 1
HP Recommended

@Ropei 

 


@Ropei wrote:

My printer, bought in January 2020, doesn't scan in OCR:

-why?

- there is a solution?

- which App, Sw, or driver can be useful to have a solution and is the better?


 

Not sure "why" - According to the Specifications, the printer software should include the option.

 

If you have not done so, download-save-install the driver set located on this web page:

HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories

 

After the software is installed, Restart the computer and log in.

 

As well, if you have not done so, install both the HP Smart Application and (because the printer likes to have it), the Adobe Reader DC software.

 

HP Smart for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

 

Adobe Reader DC – Needed Whether You Use It or Not

 

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

General Example - HP Scan menu (Full solution printer software)

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_1

 

 

If all else fails, there are free OCR options available - which one you use depends on your needs, and what is available in your location.

 

OCR Scan Software

7 Best Free OCR Software Apps to Convert Images into Text - 2019

 

Example 2

Best Free OCR Software for Windows

 

There are ""newer" lists out there -use your favorite browser and search engine.

For example, search for "best ocr software 2020" to find articles / information.

 

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8022 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.