• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-07-2019 10:21 AM

HP Recommended
Operating System: Other

Why does my printer copy the correct size on one side of the paper but when I try to copy the other side it comes out smaller.

Tags (1)
3 REPLIES 3

‎12-10-2019 06:05 PM

HP Recommended

@Robbob18, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎12-10-2019 06:44 PM

HP Recommended

Yea it's a Deskjet 2622 all-in-one.

Tags (1)
Was this reply helpful? Yes No

‎12-11-2019 06:42 AM

HP Recommended

@Robbob18

 

Thanks for replying!

 

As you already know, the printer can duplex print or copy manually. It cannot be automated. To isolate the issue further, I'd like to know if you're referring to making photocopies on the printer or is it about printing from your computer to the printer.

 

It'd be helpful if you could share the picture of the printed document.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.