06-18-2019 10:56 AM
I was scanning in some documents last week using my scan feeder and a smaller piece of paper was hidden between all of the documents. This caused my scanner to jam, I removed the jam and reset the machine. I use HP Easy scan app and have now been receiving an error message saying "The scanner is being used by a remote user".
I've reset the machine, disconnected from it through the computer, I've checked preferences, I've closed down and rebooted HP easy scan. I've pressed every button on the scanner itself. I sifted through the HP faq and tried the chat with a robot thing too. Nothing has worked as of far.
Does anyone have any experience with this issue?
06-20-2019 11:58 AM - edited 06-20-2019 12:02 PM
Welcome to the HP Support Community!
- What happens if you use Apple Image capture to scan?
- Open Finder , and then click Go in the top menu bar.
Click Applications, and then double-click Image Capture, select your printer and try to scan.
Force quit all HP apps
Press these three keys together: Option, Command, and Esc (Escape) Or choose Force Quit from the Apple () menu in the upper-left corner of your screen.
Select all HP related apps in the Force Quit window, then click Force Quit.
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Also, check if there are any software updates available for the MAC
Click here to know how.
Turn the printer OFF.
Remove HP Easy Scan
Open Finder and click Applications
Move HP Easy Scan App to Trash.
Restart your MAC. Power ON the printer.
Download and install the HP Easy Scan app from the App Store.
Let me know how this goes.
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