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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-18-2019 10:56 AM

HP Recommended
Product: HP Office Jet 6962
Operating System: macOS 10.13 High Sierra

Hi All,

I was scanning in some documents last week using my scan feeder and a smaller piece of paper was hidden between all of the documents. This caused my scanner to jam, I removed the jam and reset the machine. I use HP Easy scan app and have now been receiving an error message saying "The scanner is being used by a remote user".

I've reset the machine, disconnected from it through the computer, I've checked preferences, I've closed down and rebooted HP easy scan. I've pressed every button on the scanner itself.  I sifted through the HP faq and tried the chat with a robot thing too. Nothing has worked as of far.

Does anyone have any experience with this issue?

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