Ref Canon My Image Garden: Scanner not recognized (grayed out) on my HP pavillion 64bit W10

[falcon691]

I downloaded Canon "My Image Garden" and  Scanner is not recognized (grayed out) on the MIG display on my HP pavillion 64bit W10.  MIG worked with Scanner on an older Dell running W10, probably 32 bit.  Started with latest version of MIG from Canon and when problem occurred I loaded the older MIG from the executable on the Dell--same problem on the HP.  

Found sympathy from others with the same poblem online-thought I'd try the HP Community

[DavidSMP · Accepted solution]

Hi @falcon691,

Allow me to welcome you to the HP community. A very good day to you. 🙂 I understand that you require assistance regarding scanning issues with the canon printer on your HP computer. It will be a delight to assist you here.

Fabulous description and very smart analysis of the issue was done before posting. Kudos to you for that. 🙂 You are a valued HP customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Have you contacted cannon support in this regard?
• Has this worked fine initially on the HP computer?
• Did any software or windows update cause this to stop working?

For a start, please perform these steps.

• First, uninstall the printer software completely from your printer.
• Then reinstall the full feature software from the canon website and check if this does the trick for you.

If this does not work, I request you to contact Canon Tech support or their Forums to get the issue resolved as they are trained on their products and should guide you in the right direction throwing a lot of insight.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[falcon691]

Duh!  I called Canon Support at 800-652-2666 and they stepped me through not only that problem but my multi-year **bleep** about their My Igage Garden.  I had become much too jaded about the lack of support and waste of time trying to get an answer via phone.  With Canon I actually got an office in VA with a quick and easy response (Driver Issue) and only got cut off once.  My next step is to advise my complaining Google Brothers who had/have the same complaint.

[DavidSMP]

Hi @falcon691,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time with all problems being resolved. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂