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pavilion 15
Microsoft Windows 10 (64-bit)

I downloaded Canon "My Image Garden" and  Scanner is not recognized (grayed out) on the MIG display on my HP pavillion 64bit W10.  MIG worked with Scanner on an older Dell running W10, probably 32 bit.  Started with latest version of MIG from Canon and when problem occurred I loaded the older MIG from the executable on the Dell--same problem on the HP.  

 

Found sympathy from others with the same poblem online-thought I'd try the HP Community

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