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Message 1 of 2
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Scan to computer is not available

HP Recommended
Hp Smart Tank 615
macOS 10.15 Catalina

I have bought this printer hp smart tank 615  and I am trying to use scan to computer but it says no computer found when I am trying to scan from the printer to the computer ,though I have installed the hp smart app and it is not working no setting                 ( manage Scan to computer)is thier. I have tried to fix this but failed like reinstalling the app didn't work. 

Any suggestions please 

Screen Shot 2020-10-01 at 22.15.25.png

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Monzer2001, Welcome to HP Support Community!

 

Since you are using the HP Smart App, I'd suggest you create smart tasks to scan from the printer to the computer. Refer to the document HP Printers - HP Smart: Use Smart Tasks for detailed instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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