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Message 1 of 2
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Flag Post

Scanner Problem - Inoperable

HP Recommended
Laserjet Pro MFP M26nw
Microsoft Windows 10 (64-bit)

Scanner will not work at all; either by control panel or via scan doctor.  When I press the scan button on the control panel, the scanner led strip lights up, moves about 1/2 inch, flashes 8 times and returns to the home position.  It appears to be a hardware error but I have no idea what error the flashes refer to.  Any help would be appreciated.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@HDPIRTLE, Welcome to HP Support Community!

 

If the scanner light does not illuminate or move across the glass, but just blinks, it could be a hardware failure.

 

Refer to the document HP Printers - Resolving Copy Problems for additional info.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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