cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
236
Flag Post

Scanner message “failed to open connection to device” - won’t come on.

HP Recommended
HP office jet 4650
macOS 10.15 Catalina

Scanner will not connect

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,775 14,753 1,148 1,141
Message 2 of 2
Flag Post
HP Recommended

@Kayak-Catherine, Welcome to HP Support Community!

 

Are you able to print to the printer? If yes, follow the steps below-

 

Try using the Apple image capture to scan, refer to the document HP Printers - How to Scan (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Also, try the steps below-

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

    Checking for updates in HP Easy Scan

  • Reinstall the print drivers: Click the Apple menu , click System Preferences, and then click Printers and Scanners. Right-click or control-click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to 123.hp.com, search for your printer, and then install the recommended software.

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation