07-02-2020 05:11 AM
I have loaded several documents into the ADF and it scans each document correctly however it stops after scanning each document and asks if I wish to add another document followed by the request to click on the "scan" button.
I have a large number of documents to scan and would like it to run continuously without me having to instruct it to scan each document. Whilst waiting for each document to finish I cannot be doing othe work.
How can I set the scanner to scan all documents in the ADF hopper?
07-05-2020 07:58 PM
Welcome to the HP support community.
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Here are the steps:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
07-07-2020 05:42 AM
Thanks for your reply.
I solved this problem yesterday. What had happened is that HP scanning software had been set up when I installed the printer however the software to run the specific scanner (i.e. the HP OfficeJet Pro 9010 series) had not been downloaded. The scanner therefore only ran the ADF as a single sheet and each subsequent sheet had to be started by clicking the mouse.
I went back to the HP help for this printer and found the scanning software for the 9010 series. Once downloaded it ran the ADF in full automatic mode.
I do not know why the correct scanning software was not installed at the time the printer was set up only that I needed to download it as a separate excercise some days later.
Currently I am not aware of any other software specific to the 9010 series that was not installwill automatically at the time of setting up the printer and which I need to be download from the HP website. I would be obliged if you could let me know of any shortfalls.
07-07-2020 06:00 PM