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how to feed multiple pages for scanning?

HP Recommended
HP 9015
Microsoft Windows 10 (32-bit)

I am new user of my HP Office Jetpro 9015.  I am trying to scan multiple pages but the feeder is not pulling the pages into the machine.  When I press the scan button I am only scanning the blank glass.  What am I doing wrong?

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The printer may not know you need / want to use the ADF.


How-to Document

How to Scan (Windows)


If you have not done so, it is time to install the printer software for your printer.


Full Feature Software (Printer Software)


  • Some (newer) printer models provide the "Easy Start" install method. If applicable to your printer, Easy Start will be found in the Software and Drivers website > Software. Easy Start provides installation access to the Full Feature Software.
  • Download-and-Save the Full Feature Software or ➡️  HP Easy Start Printer Setup for your Operating System version from your printer's Website Support for Software and Drivers


IMPORTANT – Things are changing:

Not every printer offers the Full Feature Software as a direct download.


  1. If available, use the Easy Start method to install your software: During the installation, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software” or simply “Full Driver”.
  2. After the software is installed, Restart the computer and log in


  • After the installation completes, Restart the computer and log in.
  • Double-Tap the Printer Assistant shortcut ion on the Desktop named for the printer 
  • Wait several seconds for the software to open on the screen
  • Tab Print, Scan & Fax > Select Scan a Document or Photo)


Example - Set the scan Preferences / shortcut / settings

Scan to JPEG and Scan to PDF share some of the same characteristics.



What else?


HP Smart for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App


Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)








Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Tab Scan > Webscan







Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - List of printers and supported applications

 HP Printers - Mobile Printing Solutions Compatible with HP Printers


“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App


HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)


HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet


Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer



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