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Message 1 of 2
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hp print and scan driver show my problem in scanning driver error

HP Recommended
hp deskjet 2520 hc
Microsoft Windows 7 (64-bit)

when i am scanning in my printer scanner communication can not be established insure your product is power on  etc type problem show i have trying all way but not solve problem plz help 

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1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @manojrewa,

 

I'd like to help!

  1. Are you able to print from the computer?
  2. Is there any antivirus software installed on your computer? If yes, please try disabling it and check if it works.
  3. ) Are you using a USB hub?

 try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware  

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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