If yes, please do download and save the attachment.
Navigate to the folder in which the file is stored (likelyDownloads)
Singleright-clickon the file
For PDF: Remove the existing name of the file and replace it with something that ends with a.PDFsuffix
For JPEG: Remove the existing name of the file and replace it with something that ends with a.JPG suffix
ClickOKto save the change
For example, name the file "Test.PDF" OR "Test.JPG"
Does the PDF file open using Adobe Reader DC?
Does the JPG file open using Windows Photos (or another photo viewing software)?
Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
I had exactly the same problem. Was calling HP support today and the answer was, that HP doesn't support scanning by via App "scan an email" . You have to download the HP printer software on your computer (if isn't installed yet) and starting the scan process on your computer. That works: you can chose printing/scanning the document as pdf or jpeg.
Hope I could help.
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