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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-20-2020 11:40 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I seem to be unable to print at the scanned size. No matter what I do. the printer is trying to fit the image to the printed page. The scanned image of one just fits on the scan table, and I believe at one time these printed right to the edge of the paper. I have tried different printing programs on my computer, but none seem to make a difference.

3 REPLIES 3

‎02-20-2020 07:18 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Not sure what printing program are you using.  But here's an out of the box suggestion:

 

1. Insert the scanned picture into MS Word or Powerpoint

2. Re-size the picture if needed

3. Print!

 

Here's an example resource that shows you how to insert a picture, resize and print!

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-21-2020 05:41 AM

HP Recommended

I tried printing through Adobe Photoshop Elements 2019, and it maintained the original scan size. I think this is going to be my fix! Thank you for your response.

                                          Bill

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‎02-21-2020 08:48 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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