• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-26-2020 04:56 AM

HP Recommended
Product: Officejet Pro 8740
Operating System: macOS 10.15 Catalina

Hi, I've been having issues scanning documents, photos etc. through the scan to computer function.  Basically it only allows for ADF scanning.  If I place a document or photo on the glass, it will return a message entitled:

 

"Automatic Document Feeder is Empty.  No items were detected in the Automatic Document Feeder.  Please place your originals into the Automatic Document Feeder and start the scan again." 

 

This problem does not occur with scanning to USB.  I have performed a hard power-off reset and checked the ADF for any weird blockages.  The problem occurs whether I initiate the scan from the printer, or via the HP Easy Scan app.

 

Any help will be most appreciated, thanks!

1 REPLY 1

‎01-28-2020 06:07 AM

HP Recommended

Hi @Mugwump77

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.