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KendraG
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Message 1 of 2
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Solved!

scan to email internal error

‎04-14-2020 10:22 AM

HP Recommended
Product: HP Envy 7858
Operating System: Chrome OS

My scanner had been working fine, however today I can't get it to work at all. It keeps saying internal error.  I have unplugged everything to reset and I think I did updates.  It still says internal error when I try to scan to email.  What else can I try? Thank you.

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KendraG
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Level 1
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Message 2 of 2
Flag Post

‎04-14-2020 07:23 PM

HP Recommended

I figured it out after lots of research.  The router needed to be reset.  Once I did that, the scan to email worked perfectly again!!

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