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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-14-2020 10:22 AM

HP Recommended
Product: HP Envy 7858
Operating System: Chrome OS

My scanner had been working fine, however today I can't get it to work at all. It keeps saying internal error.  I have unplugged everything to reset and I think I did updates.  It still says internal error when I try to scan to email.  What else can I try? Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 07:23 PM

HP Recommended

I figured it out after lots of research.  The router needed to be reset.  Once I did that, the scan to email worked perfectly again!!

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1 REPLY 1

‎04-14-2020 07:23 PM

HP Recommended

I figured it out after lots of research.  The router needed to be reset.  Once I did that, the scan to email worked perfectly again!!

Was this reply helpful? Yes No
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