Brand new sprocket not turning on

[kaileeschacht]

I just got my replacement sprocket 200 in the mail today. Went and charged it. Came back later to try to turn it on and it won’t turn on. Tried resetting it and nothing happened. Someone please help me before I go somewhere else to get an actual printer that will work 

[sandytechy20]

@kaileeschacht

Welcome to HP support community.

Reset the printer 

1. Make sure the printer is on.

2. Remove the paper cover.

   

3. Locate the Reset button.

   

4. With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.

   The printer resets and turns off.

5. Replace the paper cover, and then turn on the printer.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[kaileeschacht]

It doesn’t work. I have tried that. Obviously your guys’ products don’t work. I’m tried of trying. I want a refund 

[sandytechy20]

@kaileeschacht

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Kat00-]

Hello ! reading the reply i’m surprised this person said it didn’t work! It actually worked for my printer so i appreciate it thank you !!