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01-05-2018 03:09 PM
01-07-2018 07:14 AM
Thank you for posting on HP Forums, MKazi is at your service.
I understand that you have a new HP Sprocket Printer and the printer produces photos that have a blue tint and are grainy. I appreciate the steps you have performed and have certainly done a good job. I'll do my best to assist you with this case.
I did some research and found the below information:
The HP Sprocket Photo Printer supports 5.0 x 7.6 cm (2 x 3 in) HP Sprocket Photo Paper with the blue Smartsheet®.
- The Smartsheet® calibrates the printer to provide the best print quality for printing with the specific pack of HP Sprocket Photo Paper. The Smartsheet® cleans the paper path rollers during calibration or when you need to improve print quality.
- Load 5.0 x 7.6 cm (2 x 3 in) HP Sprocket Photo Paper into the input tray.
Turn off the printer.
Remove the top cover by sliding it away from the output slot, and then set it aside.
Figure : Removing the top cover
Slide the top cover
Remove the top cover
- Load up to 10 sheets of HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the Smartsheet® is on the bottom of the stack with the bar-code facing down, and the photo paper with the HP logos facing down
NOTE: Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.
Figure : Loading HP Sprocket Photo Paper
- Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
Figure : Closing the top cover
Align the top cover
Slide the top cover
- Turn on the printer.
Step 4: Calibrate the printer:
Send a print job with the HP sprocket app to calibrate the printer with the Smartsheet®.
On your mobile device, open the HP sprocket app.
From the home screen, tap the Photos icon, or , and then follow the on-screen prompts to allow the app to access your camera and photos.
Select the photo you want to print.
The print preview screen displays.
Tap Edit to adjust the photo appearance, add text or stickers, and apply filters.
Tap the Checkmark icon to save any changes, and then tap the Print icon .
A Sending to sprocket printer message displays, and the printer calibrates using the Smartsheet®.
Wait until the device is idle and silent, and then remove the Smartsheet®.
After calibration completes, your photo prints.
For more information, go to Printing Photos
If the issue still persists then please contact our HP phone support team to check the available warranty options for your HP sprocket printer.
I sincerely hope this information helps. Keep me posted. Good luck! 🙂
01-07-2018 07:18 PM
I would think its problem with the printer. My first printer had lines on the photos so I contacted HP support via a myraid of ways before they finally get back to me. But I must say the resolution is quite good; they sent me a replacement printer so no fuss to bring it down whatsoever.
I was so happy when I received the replacement printer. However, my joy soon turned to disappointment. The replacement printer either print out blue tinted photos or photos with lines. I am quite sure I am using legit photo paper since its the pack that came with the printer.
I am now thinking whether to go through the tedious process of contacting HP support or just give up on the printer. The photo papers arent exactly cheap for the amount of testing the HP support requested us to try on.
01-08-2018 11:38 AM
It looks like you were interacting with MKazi, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service.I reviewed your concern and the entire conversation.
I understand your concerns and frustrations.
I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). You should be contacted within 4 business days (Excluding Holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.
I Am An HP Employee