HP Sprocket print isn't working

[Rick_23]

Need help here. I've gotten my HP Sprocket last week but the prinint isn't working at all.

Trust me i have followed all the necessary steps like cleaning, loading the HP Zinc paper carefully, updated to latest firmware but only black and white lines appeared on all my printings.  I have attempted 4 times with the same horrible results. 

I have attached the picture here, really need helps.

The reason i bought this is to bring to Tokyo next month for family vacation, and i really hope everyone enjoys the product. 

[Rick_23]

Sadly i did not receive any response after 24hours. 

Need help badly here !

[SPTheGeek]

Hi  Rick,

Sorry for the delay in response , we understand the frustation here , Please follow the below mentioned steps , this will fix the problem for you.

1. Batter Should be above 50%
2. Calibrate the sprocket for 5 times continoulsy , rest the sprocket for 4hours and then try the below steps
3. Disabled the Embedded Webservices
4. Reset the sprocket
5. Update the Firmware
6. Clean the Paper path Rollers
7. Before printing the photo , try to edit the photo from the app and ty to print.

Have a nice day!
Thank You.

[Rick_23]

I have followed all the mentioned steps but too bad, it never turns better. 
i'm suspecting my machine is malfunctioning, if that so, how could i request for a replacement? 

[SPTheGeek]

According to the message you have recently posted I would like to confirm that this is a hardware issue and I recommend you to contact HP Technical Support over the Phone for further assistance to get your HP Sprocket diagnosed and serviced by an authorized HP Certified Engineer

You can also Check Warranty to verify the warranty status

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

SP

Although I am an HP employee, I am speaking for myself and not for HP