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‎06-30-2020 07:46 AM

HP Recommended
Product: Sprocket Plus
Operating System: iOS

The printer is not added to app devices, although it is recognized by the phone's Bluetooth. I already tried resetting the printer but still can't solve the problem

1 person had the same question
1 REPLY 1

‎07-04-2020 08:56 AM

HP Recommended

@GiseSan, Welcome to the HP Support Community!

 

Check for any updates on the iOS device

Go to Settings > General > Update the software

 

To know how to setup the Sprocket, refer to this document.

Click here to know how to use the app.

If the issue persists, reinstall the Sprocket app on the iOS device.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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