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olajgradzka
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Message 1 of 15
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I have an error message on my Sprocket 2-in-1 that says the paper cover is open, when it is closed.

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HP sprocket 2-in-1
iOS 12 - 12.0.1

I have a brand new sprocket 2-in-1. I followed all of the setup instructions and tried to print my first picture. When I did, the error message said that the printer cover was not secured. It was in fact tightly secured, but i reset my phone and printer anyways. The same error message came up. Then it started alternating with “printer in use” although it was blinking red and nothing was happening. HP has only given a bot to work with and it is not helping me. Comment threads do not work either. Please help!!

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Raj1788
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Message 2 of 15
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@olajgradzka

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Any hardware changes made in the Sprocket?

 

Reset the Sprocket with a straight pin to clear any errors.

  1. Turn on the Sprocket.

  2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

    1. Slide the paper cover

    2. Remove the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The Sprocket resets and turns off.

  5. Turn on the Sprocket.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Chobbs39
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Message 3 of 15
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I have recently just opened the sprocket 2in1 printer and it has continuously been blinking red saying door cover open. I have followed instructions to remove cover and paper, also tried resetting and still blinking red reading same error.


@Raj1788 wrote:

@olajgradzka

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Any hardware changes made in the Sprocket?

 

Reset the Sprocket with a straight pin to clear any errors.

  1. Turn on the Sprocket.

  2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

    1. Slide the paper cover

    2. Remove the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The Sprocket resets and turns off.

  5. Turn on the Sprocket.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)


 

Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 666
Message 4 of 15
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@Chobbs39

 

Appreciate all your time and efforts, this could be a hardware issue with the Sprocket.

 

I have sent you a private message, to contact HP Phone support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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918foodie
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Message 5 of 15
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I am having the same error. Just opened it yesterday and now it won’t work. Was your issue resolved?

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918foodie
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Message 6 of 15
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Can you send me that same information?

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Betty0610
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Message 7 of 15
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@918foodie

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

This could be a hardware failure. For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

Thanks!

Have a great day!


I am an HP Employee

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MarkO15
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Message 8 of 15
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I have an error message on sprocket. Paper cover open. Close the cover to proceed. Have tried resetting the sprocket multiple times and have removed the software from my phone and reinstalled multiple times. I can’t get rid of the error message?

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sandytechy20
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Message 9 of 15
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@MarkO15

 

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

Cheers.

Sandytechy20
I am an HP Employee

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peytonbrennan
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Message 10 of 15
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can you send me the same information? my sprocket is also not registering that the cover is on. 

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