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Installatie kaart loopt vast.!

HP Recommended
Android 7.0 - 7.1.2 Nougat

Is het normaal dat de installatie kaart aan het einde van de installatie vast loopt en er uitgetrokken moet worden.? 

Thanks ..


Is it normal for the installationcard to get stuck to the installation ? Draw heart to pull out card.? 



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Message 2 of 2
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Hi @jaikke,


Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with your HP Sprocket. Don't worry I'll be glad to help you with this.


To provide you with an accurate solution, I'll need a few more details:

Are you having issues installing the HP Sprocket app on your Android phone?

What exactly do you mean by draw heart to pull out card? Is the Zinc paper stuck inside the printer?

Could you please elaborate more on the issue as this will help me in further assisting you?


In the meantime, let's try these steps here: 


I have found a wonderful document which shows how to setup your HP sprocket printer - HP Sprocket Photo Printers - Setting up the Printer


Alternatively, you can also go through this link: HP Sprocket Photo Printers - Frequently Asked Questions (FAQs)


Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.


I am an HP Employee

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