I just purchased sprocket last night and since then it didn’t work. When I plug in the charger the light flashes red and green rapidly. It only stops blinking if I turn it on but it has to stay charging if I try to print something it dies right away and says I need to charge it longer first. But it won’t hold a charge it stays blinking red and green forever I kept it plugged in for 8-10 hours too.
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer is not powering on.
Don't worry, I'm here to help! To better assist you - What's the exact model name of the Sprocket Printer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)
Let's try these steps -
1) Turn on the printer.
2) Locate the Reset button near the charging port.
3) Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
4) Turn on the printer.
Hope this helps!
Let me know how that goes.
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No like I said the reset button doesn’t do anything. There’s a reason SO MANY people have the same issue if you just google the symptoms either this item or the company is trash. Returned it and got a Polaroid Zip for $20 cheaper and it has zero issues 😂 sorry hp trash