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madhurmd
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No image of HP Sprocket 100 is printed correctly

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HP Sprocket
Android 9.0 Pie

I am using HP Sprocket 100. Every time I print, the image has white or other color lines on it. Moreover, the print quality is really dull. The image is completely unusable.

 

I am already using HP original printing paper and have calibrated my printer using the blue paper. The printer is also completely charged. I checked that the firmware is completely upgraded. I have also tried cleaning the printer and rollers but with no luck

 

It's really frustrating!!!

IMG_20191205_164341.jpgIMG_20191205_164348.jpg

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sandytechy20
HP Support Agent
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@madhurmd

 

Welcome to HP Support community.

 

Use the HP sprocket app Autofix feature. On the print preview screen, tap Edit or the Edit icon , and then tap the Autofix wand  or . The app adjusts the photo automatically. Tap the Checkmark  to save the changes, and then tap the Print icon .

 

You ca refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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madhurmd
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Hi Sandytechy20,

 

I tried using the autofix feature. The images are now smudged as well. I am unable to undo this either. Please help!

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sandytechy20
HP Support Agent
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@madhurmd

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

 I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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