-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Sprocket
- Re: Print quality went bad
Create an account on the HP Community to personalize your profile and ask a question
03-17-2018 07:22 PM
I just received my HP Sprocket. It was printing just fine with the first pack of paper I received with it, but after I put in a new pack of paper (HP brand of ZINK photo paper), the pictures got very pixelated and grainy. I reprinted some pictures that I printed with the first pack to see if it was the printer or the paper, but they all came out worse than the first time around. I have reinserted the blue paper, and it's the same. Please help. Thanks!
Firmware Version 1.15
Hardware Version 5
Battery fully charged
Android phone (that's all I know about it)
Solved! Go to Solution.
Accepted Solutions
03-19-2018 11:14 AM - edited 03-19-2018 12:05 PM
Hi @greenkiwi,
Thanks for the quick response.
Please check my private message for further details. 🙂
Best regards,
Barachiel
I am an HP Employee
03-18-2018 01:34 PM
Hi @greenkiwi,
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I went through the details, and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. 🙂
Let's try a few steps which you haven't tried yet.
-
Turn on the printer.
-
Locate the reset button near the charging port.
Figure : Locating the reset button
-
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
-
Turn on the printer.
Once done follow the steps given below to update the firmware. 🙂
Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.
-
Make sure the printer is charged 50% or more.
-
Make sure the printer is on and your mobile device is connected to the Internet.
-
On your mobile device, open the HP sprocket app.
-
Tap the Menu icon , and then tap sprocket.
-
Tap Printers, and then tap your printer in the list.
The printer information screen displays.
-
Look for a firmware upgrade.
-
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
-
If a firmware upgrade option does not display, the printer firmware is up-to-date.
-
Let me know how that pans out. 🙂
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help. 😉
Barachiel
I am an HP Employee
03-18-2018 07:19 PM
I did as your instruction said, and it's still printing funny. I've attached a picture of what came out. The top one is from the first time I printed and came out fine.
It's hard to tell, but the bad pic is much blurrier than the good pic. And those lines...
03-19-2018 06:43 AM
Hi @greenkiwi,
Thank you for responding,
It's great to have you back 😉
If that's the case, I'd request you to contact HP's phone support team for further assistance.
HP Support can be reached by clicking on the following link: Open link: www.hp.com/contacthp/
Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".
Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Best regards,
Barachiel
I am an HP Employee
03-19-2018 10:52 AM
I wasn't able to contact anyone is the reason why I came to this forum. >.<
When it asked for the serial number, it said I need to enter the product number also. I can't find the product number for this, so I couldn't go any further on the contact page.
03-19-2018 11:05 AM
Hi @greenkiwi,
Thanks for the response. 🙂
Please let me know which country/region you are from, in a private message, to assist you further with required details.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Barachiel
I am an HP Employee
03-19-2018 11:14 AM - edited 03-19-2018 12:05 PM
Hi @greenkiwi,
Thanks for the quick response.
Please check my private message for further details. 🙂
Best regards,
Barachiel
I am an HP Employee
03-19-2018 12:08 PM
Hi @greenkiwi,
Thank you for replying with this detailed response 😉
I appreciate your time and efforts,
Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Best regards,
Barachiel
I am an HP Employee
03-27-2018 01:23 PM
I think it may be the new firmware or something. The replacement was printing just fine until I updated it. Now it's all grainy and pixelated again (without the weird lines this time). How do I uninstall the latest firmware?
Didn't find what you were looking for? Ask the community