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‎08-29-2020 03:14 PM

HP Recommended
Product: Sprocket Photo Printer
Operating System: iOS

I haven’t used my sprocket printer in a while, so I updated the app but now my printer will not connect. I’ve forgotten it from Bluetooth and added it again, restarted the printer, took off any other Bluetooth pairs, and still it will not connect. When I try to add it, my phone says it cannot find it. I’ve tried dozens of times, and still it continues scanning and can’t find it. 

5 people had the same question
2 REPLIES 2

‎08-30-2020 04:28 AM

HP Recommended

I am having the same problem here. However, I noticed that my HP Sprocket connects to a previous version of iOS.

Sprocket cannot connect to both iPhone and iPhone 11 Pro with iOS 13.6.1 but does connect to iPhone 6S with iOS 13.5.1

 

Running the sprocket iOS is does show an error that cannot connect to Bluetooth even though it is active. I can post a video later if it would be useful.

sprocket firmware is 1.1.8 and harware version 6.

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‎08-31-2020 11:45 AM

HP Recommended

I haven't  used my sproket in a while. I charged it up. Tried to pair but it wouldn't  pair. App says "Printer not found"

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