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Aoife34
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Message 1 of 2
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Sprocket Battery

HP Recommended
Sprocket
iOS 12 - 12.0.1

I only received a new sprocket recently, however I can’t figure out the battery. I printed one picture yesterday, device was fully charged and today it’s dead. I changed my battery settings to turn off sooner but it still died? 

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Aoife34

 

There are several ways to make sure your battery lasts as long as possible. Use these recommendations to maximize battery life -

 

1) Change how long the printer remains on: By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, and then tap the Menu icon  . Tap sprocket, and then tap Printer Settings. Tap Auto Off, and then select when you want the printer to turn off.

 

2) Charge the printer when you are not using it: Leave the printer plugged into a power source whenever you are not using it.

 

3) Charge the printer for more than 90 minutes. HP recommends you charge the printer up to 90 minutes or until the power light turns green. However, you can charge the printer for longer than 90 minutes, which might increase battery life.

 

4) Use an external battery charger. Using an external battery charger allows you to charge the printer when the battery is low and you cannot access another power source.

 

HP SPROCKET PHOTO PRINTERS - HOW TO EXTEND THE BATTERY LIFE

 

If the issue still persists, try doing a printer reset -

 

1) Turn on the printer.
2) Locate the Reset button near the charging port.

 

Locating the reset button

 

3) Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
4) Turn on the printer.

 

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Asmita
I am an HP Employee

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